Privacy Charter

Last updated: June 8th, 2021

This Privacy Charter (hereinafter referred to as the ‘Charter’) is that of the company that publishes the website (hereinafter referred to as ‘we’):

  • My Golden Closet SASU
  • The purpose of this Charter is to inform you of our practices regarding the collection, use and sharing of information that you may provide to us when you use our services.
  • We encourage you to carefully read this Charter, which applies when you use My Golden Closet, in order to know and understand our practices regarding the processing of your personal data that We handle as well as your rights.
  • This Charter shall take effect as of 10/06/2021. It is subject to change at any time; in the event of substantial changes, we will inform you within a reasonable time period and, if necessary, request your consent again before it comes into effect.


  • Purpose of the Charter
  • The information we collect
    • 2.1. Required information that you transmit directly to us
    • 2.2. Additional and optional information that you may send us
    • 2.3. The information we automatically collect
  • The use of the data we collect
  • Data retention periods
  • Storage of your information
  • Our use of cookies
  • Your rights
  • Exercising your rights

1. Purpose of the Charter

To enable you to make the best use of our My Golden Closet service, we may collect and use some of your information. This Charter aims to inform you of our practices and the reasons for them, in order to guarantee transparency for our users.

We undertake to use your information in compliance with the laws relating to the protection of personal data.

2. The information we collect

We collect and process the following data:

2.1. Required information that you transmit directly to us

Depending on the use of our services on My Golden Closet, certain information must be provided. This is the data you transmit directly to us.

This information is required, for example, to create your account or to establish communication between your guests and yourself. These data are necessary so that we can provide you with the related service.

We, therefore, explain why we need it.

  • 2.1.1 Information concerning your identity and contact details, such as your surname, first name, email and password. This information is required when you create your My Golden Closet account.
  • 2.1.2 Information concerning your article, such as the nature of your article (shoes, jacket, dress, color,...), its location and at least one photograph of your article. This information is needed to add it to My Golden Closet.
  • 2.1.3 Information concerning your calendar,such as dates and periods of availability of your article. This information is necessary when you wish to share your home with the My Golden Closet community.
  • 2.1.4 Bank details,such as your credit card number, visual ciphertext, expiry date. This information is required when you pay for a service online. These data, with the exception of the expiry date, are collected and processed directly by our payment service provider and we never store them. Our payment business partner is Stripe. Please click here to read their global privacy policy :
  • 2.1.5 Evidence required for guarantees,such as proof of cancellation or damage you have suffered. These data may be transmitted to our financial partners.

2.2. Additional and optional information that you may send us

When using our services on My Golden Closet, in order to benefit from an enhanced user experience, you may be asked to provide us with additional categories of information, the provision of which is optional, such as the following:

  • 2.2.1 Additional information enriching your profile, such as your photograph, your telephone number, your description of yourself in your profile.
  • 2.2.2 Additional information enriching your article, such as photographs of your article, your description of your article, the use you made of it in the past.
  • 2.2.3 Private messaging.We also collect the private messages that you exchange with other members, but we treat them as confidential private correspondence in accordance with applicable regulations.

2.3. The information we automatically collect

Data may be automatically collected. We also automatically collect certain categories of information such as:

  • 2.3.1 Cookies.We also use cookies that allow us to automatically collect certain information. For more information, see section 8 Cookies of this Charter.

3. The use of the data we collect

We use the data we collect for the following purposes:

FinalitesFondement legal

3.1 to execute contracts concluded between you and us or between our business partners and us and to provide you with the services requested

For example:

  • - Storage of the deposit: we need your direct debit authorisation
  • - Verification: We need to verify your e-mail adress

This processing is necessary for the performance of our respective contractual obligations, in accordance with our General Terms and Conditions of Use, accepted when creating your account and using My Golden Closet.

3.2 to allow you to customise your profile in order to share more information with the My Golden Closet community, socialise and reassure other My Golden Closet members

For example:

  • - Your description of yourself, the photograph added to your account

This processing is done based on your consent.

3.3 to verify your identity and to certify your member account in order to enjoy the trust of the other members of the My Golden Closet community

This processing is done based on your consent.

3.4 to answer your questions and assist you with your requests

For example:

  • - Questions about how to use our services
  • - To inform us of a dispute with another member
  • - To lodge a complaint or request to exercise your rights

This processing is necessary for the performance of our respective contractual obligations.

3.5 to send you newsletters and notifications regarding My Golden Closet community news and to notify you when there is activity on your account

For example :

  • - A member wants to ask you a questio
  • - A member replied to your messages

This processing is done based on your consent.

However, you can opt-out and ask us to stop sending these emails, by expressing your choice by sending us an email at

3.6 to prevent fraud and illegal activities

We have a legitimate interest in verifying certain suspicious behaviours of users on My Golden Closet and carrying out verifications of information, in order to combat fraud (identity theft) abuse (creation of false accounts) and any illegal activity (hacking) or activity contrary to public order. We believe that you can reasonably expect us to perform these transactions and that they do not infringe on your rights and freedoms. We are likely to implement automated detection systems and to humanly verify the relevance of suspicions that our systems detect.

This processing is necessary in order to protect My Golden Closet members and protect them from attempts at fraud, which is a legitimate interest.

3.8 to store connection logs

For example:

  • - IP address
  • - type of browser used
  • - operating system
  • - pages viewed
  • - pages of provenance, times
  • - dates of visit to the site

This processing is based on a legal obligation to keep logs of connections to My Golden Closet for a period of one year, providing analytics and securing our platform.

For processing performed on the basis of your consent, you may withdraw your consent at any time by removing the information from your account yourself.

4. Data retention periods

How long we keep your information depends on the nature of the data and the purposes for which we needed to collect it.

Generally speaking, we undertake to maintain the information contained in your profile for a period of three years from our last contact with you (for example, your last connection to My Golden Closet). Beyond this period of three years, we will automatically delete your account and all associated data.


  • - for legal and accounting obligations, we may retain certain information for a maximum period of 10 yearsfrom their date (commercial limitation period);
  • - for evidentiary reasons : information collected for management and technical assistance purposes may be kept for a maximum period of five years from their date (civil limitation period);

5. Storage of your information

All our servers are located within the European Union. We have engineered our platform to protect your personal data from attackers and data scrapers. If our firewall was to detect unusual or suspicious traffic from your IP adress, we reserve ourselves the right to let our systems reject connections originating from your IP adress automatically and without any warning.

6. Our use of cookies

We use mandatory cookies only. Therefore no cookie consent will be presented to you.

  • st-mygoldencloset-token : Your personal session cookie issued by the server when you authenticate into your account or when browsing our platform. Without this cookie, you will not be able to load any content from our platform. It stays valid for a maximum or 14days.

  • __stripe_mid and __stripe_sid : security and fraud prevention cookies from our payment system partner Stripe.

7. Your rights

You have several rights with respect to your information that we possess:

Right of access

You may ask us to access any information we hold about you.

Right to rectification

You may ask us to correct your information.

Most of the time, you can make corrections yourself when you are connected to our website.

Right to object

You may ask us to stop using your information when we do so because of a legitimate interest.

You may also ask us to stop sending you direct marketing / prospecting messages.

Right to withdraw consent

Where you have given us your consent to use your information for a specific purpose, you may, at any time, decide to withdraw your consent and we will then stop using your information for that purpose.

Right to erasure or right to be forgotten

You may ask us, via email, to delete your information or to stop using it.

We can only do this when possible: sometimes we need your information to comply with the law or simply to provide you with our services.

Right to restriction of processing

You may ask us by email to block the use of your information, i.e. to temporarily store it but to stop using it.

Right to portability

You may contact us to request an export of your information in a reusable format.

Right to lodge a complaint

You may lodge a complaint with the authority responsible for protecting personal data (in France, the CNIL) if you believe that your rights have not been respected.

8. Exercising your rights

To exercise your rights, contact us at

We will do our best to answer you within one month.

Any refusal of a request will be documented and explained.

Proof of identity is required for all requests to exercise rights (except in special exceptions).